FAQs

Have questions? We have answers!

PRE ORDER QUESTIONS

Rather than list every available item, over 1,000,000 and counting, our online catalog offers a broad selection for everyone to peruse. If you do not see what you are looking for, please call us immediately at 301.869.7800 and we can discuss your options.

We will be happy to provide you with samples of items you might wish to order.  You will be charged for shipping and for any sample over $5. Should you place an order for the items in question within 30 days, the sample charge will be credited to your final invoice. Alternatively, should you return the sample within 30 days, you will be credited for the item. If you have a UPS or FedEx account number you would like to use, shipping can be charged to your account directly.

We require a credit card payment when your order is finalized. If you would like to be considered for credit terms please complete and return the application for credit.

PRICE QUESTIONS

We include as much information as we can in our proposals. Although additional costs may not apply to your specific order, most custom decorated products incur setup/screen charges and shipping costs.  Other additional charges might include rush charges and running charges to add colors and imprint locations.

Almost all of custom products have setup charges. Setup charges can include, but are not limited to, the creation of a screen, die, mold, etc. in order to imprint your item with your logo or design.

We are specialists in Group Buy and Co-Op Marketing. By pulling your orders with other departments or locations, you can greatly reduce your overall costs without sacrificing quality of product. Ask one of our consultants about how a Group Buy program might benefit you.

ORDER QUESTIONS

Quantity minimums vary based on each specific item. Generally, the cost per-piece drops significantly as the number of items ordered increases. We encourage you to order at least the minimum quantity. If you do need to order below the minimum quantity, a less than minimum charge is applied.

Production times vary by item. If you are crunched for time, be sure to let us know. We have the ability to produce items in as little as two hours, if needed.

Your order confirmation includes an estimated delivery date. Once the order has shipped, our order tracking department will send you an email with your tracking numbers.

Orders are not produced at our Gaithersburg office. For your convenience orders are delivered to your specified location.

ART QUESTIONS

This is your fully editable master file that all the other file types are created from. You need specialist software to work with this file called Adobe Illustrator. The eps file is fully editable with the fonts flattened. We flatten the fonts because fonts are just like software and to own a font you must buy the license. If we did not flatten the font then you would need to buy a copy of the font as well. You are of course free to do that yourself. There are many good font sites on the web but we always recommend Fonts.com

The eps file is a vector file. All the other file types we send are what is called raster files. Raster files are made up of tiny dots, clearly visible under a microscope. This means that when enlarged in size or reduced significantly in size, raster type files will lose quality. Vector files on the other hand do not suffer from this loss of quality because the image software uses a mathematical technique called vectoring to create the image.

To see an example, please view our Basic Art Help Sheet here. The eps vector file can be reduced and enlarged using the correct software without any loss of quality. This file format is also used by the majority of professional printers.

We provide each order with 30 minutes of free graphic design work. If your order requires more than 30 minutes, you will be charged $150/hour ($100/hour for our nonprofit clients.) Some orders take longer than others for reasons such as: complexity, size and logo recreation. We will always ask for your permission before moving forward with billed art time.

You can make changes to your art proof by emailing or calling either your sales representative or our art department (301.869.7800 or email us).

You can approve your art proof by signing and emailing it to your sales representative or the art department.

Need an Assist?

Planning for a tradeshow or promotional marketing campaign is what we do everyday. Download one (or all) of our helpful planning documents to prepare for the next step in getting your brand out there! Don't forget, we're also available to chat over the phone, face to face or via email whenever you're ready.

We Have Fans

Fans that want to share their opinions!

I love working with Lindsay, she is amazing!!!! The entire team has always been super helpful and I enjoy working with them all!

Patti S.

Always professional and extremely knowledgeable. Love working with Sonic Promos.

Pat B.

Love working with you Seth – make my job a little easier as I work to show my team how much they are appreciated. Thanks for all you are doing!

Michelle C.

The best company to work with and so super nice! Thanks, again so much!

Amy W.

Excellent service on a last minute request. Thank you!

Suzanne P.

We have a great rep and the products arrived quickly and exactly as expected.

Chamera S.

What do I like best about Sonic? It’s the personalized, friendly, and professional service that I get from every team member at Sonic. You sincerely care about my objective and what I am looking for within my budget. #sonicrules

Karen W.

Love working with your company!! Kaitlin Hannon is AWESOME!!

Elysia G.

Having a reliable, personable and efficient representative for our promotional needs is imperative to our business. Lindsay takes all of the stress and guess-work out of the equation and I continue to be impressed by her ability to provide exceptional client service.

Rachel P.

Always good results with excellent professionalism while making choices! Thank you!

Sonya W.

I love working with Jay! He has been my new go to person.

Kelly W.

Both Marsha and Kaitlyn were highly attentive and patient. I am happy to recommend Sonic Promos!

Leora H.

Always a pleasure working with Sonic!

Shelley B.

Jay is great to work with–always quick to answer questions or concerns as well as to suggest products.

Susan B.

Kaitlin and Seth were amazing. This was my first time using Sonic Promos and they made everything so easy!! I had a million plus questions and they promptly answered each one. I definitely appreciate all the hard work and great customer service.

DaNecia J.

We love the product that we received. I would like to mention that Marsha and Kaitlyn are always so great with the ordering process and providing such great customer service that keep me coming back.

Lakiesha Y.

Everything was so easy. We selected the product we wanted to purchase and within 48 hours everything was finalized and ordered. Thank you!

Rose K.

It is always a stress-free experience working with Lindsay!

Rachel T.

I am always very happy working with Sonic. Happy, helpful and fun people. Thanks so much.

Diane W.

Been doing a few different t-shirts this spring w/ Kaitlyn. Wonderful customer service & am happy w/ the products!

Cheryl H.

We’ve been very pleased with all the promotional items from Sonic, and the Sonic Team. Thank you all!

Toni H.

Everyone was so in love with these tees. Shout-out to Tarika for her incredible artwork 🙂

Lindsay P.

I have had two excellent experience with Sonic Promos! Seth has been extremely helpful and responsive in helping my teams get jerseys. The design is awesome, material comfortable, and price fair.

Will definitely use them again!

Matt G

Extremely responsive, fast delivery, and quality products!

Sasha M.

Sara and Deb were AMAZING, as usual. This was a difficult job for many reasons, but not because of SONIC. Sonic got the job done and we are all very thankful!

Maureen M.

I HEART SONIC!!

Denise R.

Need labels? Call Sonic. Need t-shirts? Call Sonic. Need hats and other branded materials? Call Sonic. Need a laugh? Call Seth! Good people. Professional and reasonably priced.

Michael M

This company continues to define customer service. That is why I have been with them for years and why I will stay with them for years.

Jonah B.

Your team was extremely helpful through every stage of the process. Thanks!

Tilman G.

I LOVE these guys and their products!!! You guys rock and are my absolute FAVES 🙂

Amy W.

All of the Sonic Promos staff I came into contact with were extremely helpful and knowledgeable: – Kaitlyn Bredice, Brand Manager, worked with me diligently throughout – from the initial order to the final receipt of goods. – Kelsey Wilkins, Production Assistant, followed-up continuously. Excellent company to work with!

Maria R.

The team was so attentive and helpful. I really appreciate how easy they made this process for me.

DaNecia J.

My go-to stop for any promotional things I need! Lindsay was awesome and delivered ahead of time! Thank you!!

David F.

Mallory is amazing. She always goes out of her way to provide great service!

Brandi M.

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